Enter as Candidate Enter as Employer

3 Steps to Manage Customers Expectations…

When providing a service, it is super important to ensure you end up with a happy customer. Customer satisfaction is what is going to drive business back to you, create positive word of mouth for you and your company, and ensure you make your commissions – no one wants their money messed with.

Customer satisfaction is determined by their expectations and your ability to deliver and meet those expectations. Follow these 3 steps to keep your customers happy:

  1. Set Expectations:
    ‘Under promise and over deliver’ is a sure fire way to ensure your customers are happy. Everyone appreciates when a project is finished earlier than expected or under budget! Ensure that what you are promising to deliver to your customers is doable! They will be more upset if they find out after you have made the deal that they aren’t going to get what they want, when they want it.
  2. Capture and Monitor Expectations
    You can’t manage something if you have no understanding of what you are measuring. Monitor expectations by listening to your customers and ensuring you are all on the same page.  If they are expecting to see results by a certain date and you ignore this or haven’t asked and you just don’t deliver – they will not be happy.
  3. Influence Expectations
    This is the part where you actually ‘manage expectations.’  Once you have built rapport and established trust, educate them. Customers don’t know what they don’t know; you are the expert, so explain why you are doing what you’re doing, and demonstrate experience and partnership.

Approach each interaction thinking about what you would expect as the customer. By approaching the relationship with a good understanding of what you would expect as a customer, you will be able to meet or better yet, exceed their expectations!

Leave a Reply

Your email address will not be published. Required fields are marked *

Graduate Program Resume Builder Who Are We?
Candidate Testimonials